Lex Veldhuis is one of the best-known and most active PokerStars ambassadors, who built a large following on his Twitch channel. Lex has become a fan favorite, providing his viewers with long streams filled with poker action and valuable insights.
But being an ambassador for a poker room also means being there for the players when things are not going swimmingly. That is exactly what happened this past Sunday when PokerStars experienced an unexpected and prolonged outage that plagued the operator for 18 hours.
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This was a big day for the players as the WCOOP Main Event, alongside many other tournaments, was taking place. The sudden outage left many users confused, concerned, and angry as they demanded explanations from the operator. This is where Lex came through, showing the world what a poker ambassador truly stands for.
Veldhuis started a live, no-delay stream on his Twitch channel, answering players’ questions and providing reassurances for those affected. In doing so, he earned even greater respect and admiration from the poker world for picking up the slack and putting himself in the line of fire during this challenging period.